Operations
Bilingual Customer Service Team Lead
Lead a bilingual English and Spanish customer service team delivering across US time zones.
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RemoteRemote (US)Operations
What you will do
- Lead and coach a bilingual customer service team
- Hold quality, CSAT and response-time standards
- Handle escalations in English and Spanish
- Report on performance and coach for improvement
What we are looking for
- Native fluency in English and Spanish
- Team lead experience in a contact center or CX team
- Comfortable with US time-zone coverage
- Authorized to work in the United States